Refund policy

At ARIVER, we want you to be satisfied with your purchase.

1. Change of Mind

For most products purchased online, UK consumers generally have 14 days from the day after receiving the goods to notify us that they wish to cancel their order. After notifying us, customers generally have a further 14 days to return the goods.

Certain legal exceptions may apply. Please contact us before sending any item back.

2. Condition of Returned Items

Please return items with all original packaging, tags, accessories, and documentation where reasonably possible.

Customers may inspect goods as they would in a shop. A deduction may be permitted where handling goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods, in accordance with applicable law.

3. Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged, or not as described, contact support@ariver.store with your order number and a description of the issue. Photographs may help us assess the problem.

Your statutory rights regarding faulty or misdescribed goods are not affected by this policy.

4. How to Request a Return

Email support@ariver.store with:

• Your order number.

• The item you wish to return.

• The reason for the return, if applicable.

Please wait for return instructions before sending the product back.

5. Refunds

Where a refund is due, it will be processed in accordance with applicable law. For statutory cancellations, refunds are generally due within 14 days of receiving returned goods or evidence that they have been sent back, as applicable.

Refunds are normally made using the original payment method.

6. Return Costs

For a change-of-mind cancellation, the customer may be responsible for direct return postage costs if this was explained before purchase. We will provide appropriate instructions for faulty, damaged, or incorrect items.

7. Contact

Email: support@ariver.store

Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded.